Finding the right people for your business takes a thoughtful (and flexible) process. Before you even sit down to interview your first candidate, you need to figure out the specifics of the role you’re hiring for, who will fit that role, and how to find them. This is the “marketing” phase of your hiring process, a...
When you start every day staring down a growing to-do list and playing Tetris with your calendar, three words probably pass through your mind: I need help. But acknowledging that you need help in your business is one thing. Actually getting it is another.
Growing fast is a good thing if you know how to handle it. When you meet or exceed a customer’s expectations—when you go above and beyond the promises you’ve made—you’ll be rewarded by the look in their eyes, the happiness in their voices. You’ll know their names because they keep coming back. Their pleasure becom...
When there’s a management gap to fill, you might look to your top performers first. And it makes sense—”super technicians” work hard and know how to do their job well. They deserve to be recognized for that, and you know they have the technical knowledge needed to lead other technicians. But knowing how to do a ...
Want to plan for growth and financial stability in 2023? Our new workbook will help you identify, prioritize and reach targeted annual goals.
When you think about your business and life as a business owner, do you know why you do what you do? Does leading your business provide the life you imagined it would when you started it, or is it running you ragged with little payoff?
You might be frustrated—or even frightened—by the economic changes that are currently impacting nearly every business and family. The truth is that economic cycles are a reality of life. So what adjustments can you make to protect the health of your business given whatever changes are happening? Cutting costs may ...
Does it feel impossible to find and hire your people? Are the candidates you interview impressing or disappointing you? A strong team can take your small business from good to great. But you have to get the right people through the door first—and then give them the resources they need to perform well and stay happ...
Think about the role you play in your small business—not the title on your business card, but what you actually do. Are you a manager one minute, a receptionist the next? When there’s a problem with shipping or facilities or finance, are you the one racing to put out the fire? If any of this rings true, you’re not...
When facing the unique challenges in your business, where do you even begin? In our many years of coaching business owners, we’ve learned that whatever the challenge, one thing is always true: the solution starts with you. If your business isn’t working or serving your life the way you want it to, how can you chan...
As an enlightened business owner, you understand the importance of doing market research on your prospective customers. For example, you want to know where they're located, any common characteristics they may have and, ultimately, as much as possible about how they think - their needs, wishes, and motivations. The...
Every small business faces challenges. Every business owner must deal with issues and problems in the course of building and running a successful operation. In many ways though, the challenges—and advantages—in a family business are unique.
“How do I get my employees to do things the right way?” This is one of the most common questions we get from business owners. And the simplest answer is this: You need to show them what the right way—your way—is. With strong management, you design the systems your business needs to grow a high-performance team, on...