How do you create a company that produces consistent and desirable results? It’s a question every business owner asks, and the answer is simple: Create systems that support the outcomes you want to achieve—from the customer experience and team culture you want to promote, to the product you deliver and your annual...
As an entrepreneur, nothing can be more frustrating than inconsistent results. You can have high revenue one month, directly followed by low revenue the next without clear indicators for why. If every peak you hit is followed by a dramatic drop, the resources you spend climbing to the next peak cancel out the wins...
Retaining your employees takes creativity and problem-solving in the best of times. This is even truer for small businesses who may not have the financial position to offer higher pay. When your employees are weighing their options, watching job boards or responding to eager recruiters, the promise of making more ...
Imagine what kind of workplace your business would be if your employees thought to themselves: "I’m excited about my work.” “This is a place where I can achieve my goals.” “I feel safe. It’s okay to make a mistake, and I will learn from it.” “I have some great ideas on how to improve things. I can’t wait to share ...
Most companies organize around personalities rather than around functions. That is, around people rather than accountabilities or responsibilities. The result is almost always chaos.
The E-Myth Revisited proposes that owners of businesses that are not working should start again. This time they need to translate their vision into a management system, and to control their unpredictable employees through this system. I agree completely with this philosophy. My question is concerned with the pract...
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If you’re a dedicated business owner, you’re working tirelessly, day in and day out, to make your business run and produce consistent, predictable results. You might often say to yourself, “Why can’t I rely on my people to make sure everything works? Why am I the one constantly holding everything together?” The an...
Designing an org chart is the first step to intentionally developing the systems your business needs to run as it should consistently—and without people dependency. Here’s our Guide to Creating Your Org Chart, so you can understand how an org chart works and start creating a company structure around positions and ...
As you grow your business, it’s hard enough to know when it’s the right time to bring on that next employee or how to compensate them. When you add benefits to the equation, these employment questions are among the most complicated issues business owners have to address. Benefits can be expensive. It’s easy to fee...
The pandemic has shown us one indisputable truth: There’s always a different way of doing things. Whether in life or in business, we’ve all made adjustments to our standard mode of functioning. And it hasn’t been easy—it’s never easy to make dramatic changes. But now, as the world is slowly shifting back to in-per...
As a business coach, I have a unique view into the daily frustrations that occupy most business owners. More often than not, when I ask a new client what’s overwhelming them most in their business, they narrow in immediately on their employees. I hear things like: