If there’s one point we touch on again and again, it’s this: You can’t run and grow a successful business while doing the day-to-day work yourself. Sure, many entrepreneurs start out on their own, but you have to start delegating at some point—the only alternatives are stagnation and total burnout. You may wonde...
Does it feel impossible to find and hire your people? Are the candidates you interview impressing or disappointing you? A strong team can take your small business from good to great. But you have to get the right people through the door first—and then give them the resources they need to perform well and stay happ...
As an enlightened business owner, you understand the importance of doing market research on your prospective customers. For example, you want to know where they're located, any common characteristics they may have and, ultimately, as much as possible about how they think - their needs, wishes, and motivations. The...
If your business is big enough to have managers and possibly even “departments” then you are probably familiar with the phenomenon of a silo structure. When you have reached the point in your business growth that you have hired managers and the reporting structure has become identifiably vertical in each area, or ...
“How do I get my employees to do things the right way?” This is one of the most common questions we get from business owners. And the simplest answer is this: You need to show them what the right way—your way—is. With strong management, you design the systems your business needs to grow a high-performance team, on...
Imagine what kind of workplace your business would be if your employees thought to themselves: "I’m excited about my work.” “This is a place where I can achieve my goals.” “I feel safe. It’s okay to make a mistake, and I will learn from it.” “I have some great ideas on how to improve things. I can’t wait to share ...
Most companies organize around personalities rather than around functions. That is, around people rather than accountabilities or responsibilities. The result is almost always chaos.
Managing a business partnership may be the only thing more difficult than managing a business. Partnerships are hard for the same reasons that any relationship is hard. It takes diligence and work to bring together personalities, communication styles, and ideals. And if you want your partnership to serve your busi...
Discover the five steps to improving team performance in this free guide.
As an entrepreneur, you’re always thinking about your customers. But how much are you considering how they feel? How your customer perceives and feels about your business at any touchpoint is the heart of customer experience. And yet, many companies still limit customer experience simply to areas like marketing an...
Discover the five steps to writing the perfect job posting so you can reach your ideal candidates.
Have you ever brought on a new employee only to later find they’re a bad fit? They didn’t match the company culture, or they dragged down the productivity of everyone around them. When this happens, it’s usually a result of moving too quickly or hiring for the wrong reasons—and whatever time and resources you migh...
Creating the environment you need to be a better business owner—to do the work that matters most to your business—takes structure. You have to structure your communication system, workspace and calendar in a way that lets you escape the tactical work that gets in the way of being a true Entrepreneur. And once you’...
