How many times have you wished your employees would do things your way? The way you treat customers, the way you make sales, the way you deliver your product or service, the way you solve problems, and, if we’re going to be honest, the way you think? If you’re like most business owners who want to create a self-su...
How do you create a company that produces consistent and desirable results? It’s a question every business owner asks, and the answer is simple: Create systems that support the outcomes you want to achieve—from the customer experience and team culture you want to promote, to the product you deliver and your annual...
When I started as an EMyth Coach in 1996, I had a client (let’s call her Kathy) whose biggest frustration was not being able to trust her people to take care of the business in her absence. She confessed that it had been ten years since she’d gone away for longer than a weekend. Just one week prior, she’d stepped ...
If you want to confidently step away from your business—whether it’s for two weeks, two months, or two years—you need to trust that two key dynamics in your business can operate consistently and predictably whether you’re there or not.
Let’s be honest: Building a business that doesn’t depend on you isn’t easy. It’s going to take lots of time, attention, and know-how. You’re going to be drawn into fighting fires you wish weren’t happening; you’re going to worry about having the right resources to create the right results; you’re going to have to ...
If you’re fortunate enough to have taken your company on a journey through all of its highs and lows for 5, 10, even 20 years or more, chances are you’ve had those moments when you wished your business weren’t so damn dependent on you. No matter what you’ve achieved, most business owners know in their heart that i...
Our recent post about systems should have your gears turning already, but for your business to truly thrive, the best-designed systems alone won’t suffice. You need people. But not just any people: You need a high-performing team. The kind of team that makes your systems—and your business—really work.
Do you ever ask an employee for something you requested several days earlier and get a puzzled look? Or get the response: “I didn’t know you wanted it today.” Or even more baffling, the employee tells you: “I don’t know how to do that.” These are the kinds of answers that cause many owners to hesitate when delegat...
Interviewing can be fun and exciting—the thrill of adding new capabilities to your team, thoughts of growth and expansion. Yet, we seldom recognize the cost of moving too quickly. Hiring for the wrong reasons. Rushing the process.
This is the fifth installment in helping you fully develop and implement Org Charts and Position Agreements, which support a culture of ownership within your business. Click here for Part 1, Part 2, Part 3 and Part 4. “My employees know what to do, but if one thing goes wrong, they just stand around.” “They can ge...
This is the fourth installment in helping you fully develop and implement Org Charts and Position Agreements, which support a culture of ownership within your business. Click here for Part 1, Part 2, Part 3. Fully implementing your Position Agreements is an endeavor that requires simple steps over time. It starts ...
This is the third installment in helping you fully develop and implement Org Charts and Position Agreements, which support a culture of ownership within your business. Click here for Part 1 and Part 2. If you followed my previous blogs—and you kept it simple—you should have a Position Agreement for each role in yo...
This is the second installment in helping you fully develop and implement Org Charts and Position Agreements (also known as Position Contracts), which support a culture of ownership within your business. Click here for Part 1. The three things people crave in a business are: Certainty, Unity and Stability. Certain...
This is the first installment in helping you fully develop and implement Org Charts and Position Agreements, which support a culture of ownership within your business. There is a certain point in every business when you realize you need to organize your people more effectively. And it can happen with as few as fiv...
This is the season for planning for the new year and we’ve been talking a lot about it. If you haven’t started yet, it’s not too late to create your Annual Plan. We have a six step process to get you there. If you really want your business to look, act, feel and perform differently a year from now (Is there anyone...
Have you ever stepped back from your business for a few hours to think about what you want this company to give you? Maybe it's the dream you started with, the one that gave you the momentum and courage to quit a job and venture out on your own. Maybe it's the time and support you want to dedicate to your family a...
John Lennon gave us, “Yes is the answer,” and I get what he means. He was talking about saying yes to love, embracing life, and seeing opportunities instead of limits—all important and valuable in building the kind of world we want to live in. But what about saying “No?” Is there a place for that, especially in yo...
