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Managing Employees

Discover the true source of your people problems—and solve them.

Go from overwhelm to overjoyed

Why you're frustrated and what to do about it Employee turnover. Customer complaints. Unplanned expenses. Competition everywhere you look. Pain in the neck vendors. An endless string of new technologies you’re supposed to learn how to use. Social #%?@! media. It’s enough to make you want to go get a job. This isn’...

EMyth Team - EMyth

EMyth Team

How can you keep it real with a virtual team?

There’s no substitute for being in the same place as your employees. And that’s a good thing. Part of the joy of going to work is that you get to spend your day with people you respect, and we hope, enjoy being around. And while there are some good reasons to have people on your team who work remotely, you have to...

Jonathan Raymond - EMyth

Jonathan Raymond

Want to know what motivates your staff? Just ask them.

It's probably easier to see now, but you didn't start your business just to make money. You did it to feel something - independence, a kind of freedom and control over your life, to be able to do it your way. And you "re-earn" that freedom with every headache and heartache that comes with being a business owner. B...

Jonathan Raymond - EMyth

Jonathan Raymond

Don't forget, you're the coach for your team

As a business owner, do you also think of yourself as a coach? Embracing this part of your role - to help your people grow while your company does - is more important than ever before. Because even if they don't always say so, everyone on your team wants the same thing: to feel that their work mattered today, to y...

Jonathan Raymond - EMyth

Jonathan Raymond

Accountability Means Never Having To Say "We're Sorry"

"We're sorry" is a terrible thing to say to a frustrated customer. That is, unless you've already fixed the problem. Apologizing before you've fixed the problem, as we all know first hand, can get things going downhill fast. Before, we were frustrated with the product or service. Now we're frustrated with your emp...

Jonathan Raymond - EMyth

Jonathan Raymond

Send This Email To Solve Any Customer Service Problem

What are the three most popular customer service complaints you get? Behind each of those complaints is a system in your operations that's either broken, or was never created in the first place. Fixing those underlying systems is the key to turning complaints (which people tell their friends about) to rave reviews...

Jonathan Raymond - EMyth

Jonathan Raymond

Is Your Management Style Killing Productivity?

It takes a while for obsolete ideas to die off. There's one that I'm surprised to see is still very much in circulation. It's a management philosophy that's responsible for most of the dysfunction that exists in the business world. It goes like this:

Jonathan Raymond - EMyth

Jonathan Raymond

What If Nobody Worked For You?

That's actually how it is. No matter how many employees you have, not one of them works for you - they work for themselves. They're simply not in it for your reasons, they're in it for their own. This is the best possible news and at the same time seems like a management paradox.

Jonathan Raymond - EMyth

Jonathan Raymond

How Not To Care

A See-Through Strategy The business world is very confused about something incredibly simple. Caring. Have you noticed how much “caring” everybody is doing these days?

Jonathan Raymond - EMyth

Jonathan Raymond