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Managing Employees
Discover the true source of your people problems—and solve them.
Here’s how to build a high-performance team
For employees to perform well, they need to know what results they’re responsible for achieving. Position Agreements make this easy. They outline the specific work required for each position in your company so everyone knows their roles and responsibilities. And our free guide to Writing Position Agreements shows ...
Want to find great people? Build a hiring process based on values and culture
When our clients start business coaching, it’s not uncommon to hear, “I only want one thing: for you to help me hire better people.”
You CAN build a team that does things your way
How many times have you wished your employees would do things your way? The way you treat customers, the way you make sales, the way you deliver your product or service, the way you solve problems, and, if we’re going to be honest, the way you think? If you’re like most business owners who want to create a self-su...
Boost team engagement and performance with one simple tool
How do you create a company that produces consistent and desirable results? It’s a question every business owner asks, and the answer is simple: Create systems that support the outcomes you want to achieve—from the customer experience and team culture you want to promote, to the product you deliver and your annual...
7 tips every business owner needs to take a real vacation
When I started as an EMyth Coach in 1996, I had a client (let’s call her Kathy) whose biggest frustration was not being able to trust her people to take care of the business in her absence. She confessed that it had been ten years since she’d gone away for longer than a weekend. Just one week prior, she’d stepped ...
Systems will set you free
If you want to confidently step away from your business—whether it’s for two weeks, two months, or two years—you need to trust that two key dynamics in your business can operate consistently and predictably whether you’re there or not.
Building a self-sustaining business is a choice
Let’s be honest: Building a business that doesn’t depend on you isn’t easy. It’s going to take lots of time, attention, and know-how. You’re going to be drawn into fighting fires you wish weren’t happening; you’re going to worry about having the right resources to create the right results; you’re going to have to ...
What it takes to develop a high-performing team
Our recent post about systems should have your gears turning already, but for your business to truly thrive, the best-designed systems alone won’t suffice. You need people. But not just any people: You need a high-performing team. The kind of team that makes your systems—and your business—really work.
5 questions to ask yourself before delegating
Do you ever ask an employee for something you requested several days earlier and get a puzzled look? Or get the response: “I didn’t know you wanted it today.” Or even more baffling, the employee tells you: “I don’t know how to do that.” These are the kinds of answers that cause many owners to hesitate when delegat...
The 6 do’s and don’ts of hiring
Interviewing can be fun and exciting—the thrill of adding new capabilities to your team, thoughts of growth and expansion. Yet, we seldom recognize the cost of moving too quickly. Hiring for the wrong reasons. Rushing the process.
Overcoming org chart writer's block: Results oriented
This is the fifth installment in helping you fully develop and implement Org Charts and Position Agreements, which support a culture of ownership within your business. Click here for Part 1, Part 2, Part 3 and Part 4. “My employees know what to do, but if one thing goes wrong, they just stand around.” “They can ge...
Overcoming org chart writer's block: Implied vs explained
This is the fourth installment in helping you fully develop and implement Org Charts and Position Agreements, which support a culture of ownership within your business. Click here for Part 1, Part 2, Part 3. Fully implementing your Position Agreements is an endeavor that requires simple steps over time. It starts ...
Overcoming org chart writer's block: From paper to people
This is the third installment in helping you fully develop and implement Org Charts and Position Agreements, which support a culture of ownership within your business. Click here for Part 1 and Part 2. If you followed my previous blogs—and you kept it simple—you should have a Position Agreement for each role in yo...
Overcoming org chart writer's block: Position Agreements
This is the second installment in helping you fully develop and implement Org Charts and Position Agreements (also known as Position Contracts), which support a culture of ownership within your business. Click here for Part 1. The three things people crave in a business are: Certainty, Unity and Stability. Certain...
Overcoming org chart writer’s block
This is the first installment in helping you fully develop and implement Org Charts and Position Agreements, which support a culture of ownership within your business. There is a certain point in every business when you realize you need to organize your people more effectively. And it can happen with as few as fiv...
How we're planning for our 40th Anniversary
This is the season for planning for the new year and we’ve been talking a lot about it. If you haven’t started yet, it’s not too late to create your Annual Plan. We have a six step process to get you there. If you really want your business to look, act, feel and perform differently a year from now (Is there anyone...