How effective is your customer experience?
Brand loyalty is rooted in how a customer feels about and connects with your product and service. How well are you building an optimal experience? Take our quiz to find out.
Leadership
Every company is a reflection of its leader. What does yours say about you?
Do you know how to take a real vacation?
Learn how you relate to your vacation time, so you can start creating a culture that promotes making space to relax.
Want to maximize your business value?
To make financial decisions that align with your definition of value, you need short- and long-term strategies. Get started here.
Want to find great people? Build a hiring process based on values and culture
When our clients start business coaching, it’s not uncommon to hear, “I only want one thing: for you to help me hire better people.”
6 entrepreneurial lessons from great leaders
Few business owners start out as entrepreneurs. Just like building a company, becoming an entrepreneur is a process full of growth, both personal and professional. And the truth is, no one can do it alone. We all need guidance, mentorship, and inspiration. So here are six lessons from great leaders that will help ...
How to grow (and protect) your business by mastering your finances
It’s tax season, a time when finance—and finance management—is on all my clients’ minds. So I usually take the opportunity to ask them: “Are you abdicating or delegating your finances to your accountant?” In other words: Do you defer to your accountant, waiting for them to give you financial results that’ll help y...
7 organizational tools every business owner needs
Business owners often face a frustrating dilemma: They’re so busy with the tactical work of their business, they can’t find time to create the structure needed to escape that tactical work. It’s an overwhelming cycle that—for many—feels inescapable. But I promise it’s not. It’s not easy to escape it, but it’s not ...
How to find time to work ON your business
Business owners are some of the busiest people I know. So it never surprises me when I hear a prospective Coaching client say they just don’t have time to work on their business. They don’t even have time to spend with their family or exercise or volunteer doing something they’re passionate about, so where are the...
The 5 blog posts business owners loved in 2018
How do you build a highly systematized, self-sustaining business that can give you the freedom to step away from it for days, weeks, or even months at a time? That’s what business owners like you most wanted to read about this year. In case you missed them, here are the 5 most popular blog posts of 2018.
The 5 biggest misconceptions about business coaching
Unless you’ve had personal experience with it, business coaching is probably a bit of a mystery. Do business coaches just walk in and fix the broken parts of your business? Are they only there to motivate and support, or do they get down in the weeds with you? In our 40+ years coaching owners to be entrepreneurs, ...
Your business is your product
When you think about your business, what do you see as your product? Is it the commodity you sell? The service you provide? The community you help build? Or is it the business itself?
It’s okay to love working in it sometimes
Some years ago, I called a client of mine (let’s call him “Mark”) who owned a skateboard design and manufacturing company to confirm an in-person coaching session we’d scheduled. When he answered the phone, he was out of breath. “Are you okay?” I asked him. “Oh, I’m fine. I’m just hanging from the ceiling, running...
Your business is you—for better or worse
Take a moment to think about your business. Go ahead—picture your typical work day. What does that picture look like? Does it look like you clocking into a job, immersed in the technical work of your business? Does it look like you putting out constant fires, struggling to check a single task off your to-do list w...
Building a self-sustaining business is a choice
Let’s be honest: Building a business that doesn’t depend on you isn’t easy. It’s going to take lots of time, attention, and know-how. You’re going to be drawn into fighting fires you wish weren’t happening; you’re going to worry about having the right resources to create the right results; you’re going to have to ...
You CAN build a self-sustaining business
If you’re fortunate enough to have taken your company on a journey through all of its highs and lows for 5, 10, even 20 years or more, chances are you’ve had those moments when you wished your business weren’t so damn dependent on you. No matter what you’ve achieved, most business owners know in their heart that i...
Planning for a business that works
Let’s start with one thing we all know: Being good at something – designing a building, baking specialty cakes, performing micro-surgery, repairing cars, promoting artists, installing electrical wiring or plumbing, providing legal or financial advice – achieving a level of expertise in any area for which you have ...
Got systems?
Our natural world is a great example of systems at work—solar systems, ecosystems, weather systems, bodily systems, and so forth. As humans, we naturally look for patterns to solve problems and make extraordinary advancements. We search for ways to turn chaos into order and to discover efficient and repeatable way...