You can learn a lot about your business through market research and customer feedback. But if you're building a brand for the long term, there's a deeper story that isn't so easily quantified. It's the more personal story you're telling yourself and then to your customers that keeps people coming back. And after t...
You need your managers doing real managerial work, and real managerial work has nothing to do with being a supervisor. Real management is about designing and building systems, and mentoring people - which is a very different thing than supervising them.
It takes a while for obsolete ideas to die off. There's one that I'm surprised to see is still very much in circulation. It's a management philosophy that's responsible for most of the dysfunction that exists in the business world. It goes like this:
A See-Through Strategy The business world is very confused about something incredibly simple. Caring. Have you noticed how much “caring” everybody is doing these days?